Your Order

  • What do I do if my order is late or missing?

    *Note: COVID-19 related issues are causing delays due to courier reduced staff at regional and local courier locations (USPS, FedEx, etc). Some orders may experience additional shipping delays beyond our standard shipping estimates. We are working closely with our shipping partners to update customer shipping details, and our team is working diligently to respond to your requests. 

    *Note: Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery.  Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.
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    We know you’re excited about receiving your Lovepop order, and we do everything we can to make sure it gets there quickly. Let’s find out where your order is on its journey by trying the following:

    • If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by logging in here
    • Locate your Lovepop order number and shipping confirmation email received from 'orderconfirmation@lovepopcards.com' if you provided a valid email address when you placed your order (we highly recommend this). Also, your email privacy settings may send these important order details to your spam, blocked, and trash folders.  We recommend that you add 'Lovepopcards.com' to your approved contact list.
    • If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships. Click on the 'Track Your Order' button to be directed to your order's unique tracking details.
    • Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.

    Note: if you’ve ordered multiple items, you may see multiple tracking numbers for your order. Don't worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you’re still waiting for part of your order, this might be why! 

    Please refer to your order's current tracking status below:

    Delivery Status

    Explanation

    Not Found

    Item is not found at this moment. If necessary, please verify with the carrier and check back later.

    • The carrier hasn't accepted your package yet.
    • The carrier hasn't scanned and entered tracking information for your package yet.
    • Your tracking number is incorrect or invalid.
    • Archived order and tracking details are no longer available.

    After we ship your order, it will be processed by the carrier, at which time they scan and update the tracking details. Delays between these scanning events can occur, therefore tracking information may not appear online immediately. Check back again in 1-2 business days.

    In Transit

    Item has shipped and is on its way to its destination. General explanation:

    • Carrier has taken possession of your order.
    • Your order has been dispatched or departed from its country of origin.
    • Your order has arrived at its destination country and pending customs inspection.
    • Your order has arrived at its destination country and awaiting domestic transportation.

    Out for Delivery

    Your order has been loaded onto the delivery truck and is making its way to its destination. We call this “the last mile” and you should expect your order to arrive the same day! 

    Delivery Attempt - Note Left/Scheduled

    Delivery was attempted but failed. This may be due to several reasons, so it’s important for you to contact the carrier to arrange for alternate delivery.

    Note: Once a carrier has possession of your order we are unable to contact the carrier on your behalf, but they will be happy to work with you directly.

    • Recipient not available at time of delivery, or no such person; 
    • Delivery delayed and rescheduled;
    • Address issues, such as wrong house number, rural route, or no such location in the records of the carrier;

    Delivered

    Your order was successfully delivered to its destination! If you show your order as 'delivered' but have not received it, complete the following:

    • Check your mailbox, dropbox, porch, and adjacent areas carefully;
    • Check with neighbors, family members, or co-workers to ensure someone did not accept it on your behalf;
    • If shipped directly to a recipient, ask them to check and confirm the above;
    • If still unable to locate, contact the carrier and initiate a 'Trace for a Missing Package.' USPS and FedEx both have effective processes in place, and can often locate your order.

    Note: Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery.  Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.  If the carrier is still unable to locate your order, please contact our Customer Happiness Team for assistance.

    Undeliverable - Return to Sender

    Delivery was attempted but failed after multiple attempts to deliver. Carriers may or may not include specific details on why this might have occurred, but it is often due to:

    • Recipient or location refused shipment
    • Unable to locate destination after multiple attempts
    • International Customs returns

    Note: Carriers will often hold your order for a few days and try to contact you if you purchased Expedited shipping and included a phone number. Orders that cannot be delivered will be returned to Lovepop, at which time we will process a return and refund and will notify you.

     

  • How do I make changes to my recently placed order?

    We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion. If you have an order change request (“Oops, I made a typo on my boss’ birthday card!”) please call our Customer Happiness Team within 30-minutes of submitting your order to see if the edit window is still open (yep, we really do move that fast!). If we're able to accommodate your request, we will be happy to do so.

    If your order's edit window has expired or it is outside of our Customer Happiness Team's hours of operation, we, unfortunately, won't be able to make changes or cancel your order.  We will, however, be happy to assist you in placing a new order and walking you through our return process.

  • How do I update the payment method on my order?

    When you check out and submit your order, your credit card or alternative form of payment is automatically charged and settled. If you’ve received an order confirmation email, everything went through successfully, your payment has posted, and your items are on their way!

    If you intended to use a different form of payment, please call our Customer Happiness Team within 30-minutes of placing the order and we can attempt to cancel your order. For additional details in regards to canceling your order, please visit our "How do I cancel my order?" article.

    If you are wanting to update your payment method for Lovepop Monthly, our monthly subscription service, please visit our "How do I make changes to or cancel my Lovepop Monthly subscription?" article.

  • How do I cancel my order?

    We begin pulling and processing your order from our inventory the moment you checkout and submit your order. This helps us make sure that your order arrives in time for your special person or occasion.

    We may be able to catch your order and cancel it if you contact us within 30-minutes of submitting your order on our site.  Please call our Customer Happiness Team during our normal business hours immediately after submitting your order to see if the edit window is still open.

    If your order's edit window has expired or it is outside of our Customer Happiness Team's hours of operation, we, unfortunately, won't be able to make changes or cancel your order.  We will, however, be happy to walk you through our return process if you would like to return your order after you have received it.

  • Why did I only receive part of my order?

    We operate two distribution and fulfillment centers located in Massachusetts and California.  This allows us to process and deliver your order as quickly as possible, and orders (including partial or split shipments) may be fulfilled from either location.

    On occasion, orders may be split shipped due to inventory levels at one particular Lovepop Fulfillment Center.  When this happens, part of your order may arrive before other items.  This can appear as though items might be missing, when in fact they are on their way to your shipping destination in a separate shipment.

    When this happens, please refer to your 'shipping confirmation email' that you received from us.  If your order ships in multiple shipments, you will receive a separate 'shipping confirmation email' and tracking number as each portion of your order is picked, packed, and shipped from either location.

    Please view our "How do I track my order?" article for details on tracking your items. 

    Note: Items do not necessarily ship at the same time and can have different delivery dates.

  • Why does the shipping address appear as the billing address on my order?

    When you ship a card directly to your recipient, you might see two addresses when reviewing the order confirmation. The shipping address for your recipient and the billing address associated with your payment method may appear transposed. This can be a little confusing, but don’t worry!

    As long as you’ve received an Order Confirmed email, the order was processed without any payment-related problems, and you're order will ship to your recipient with no issues.

    Also, we don't share any of the billing or pricing information with the recipient, so the only thing they'll receive is the Lovepop product itself.  Orders do not include any type of pack slip or invoice.

    If you still have questions or would prefer to confirm your order details, please contact our Customer Happiness Team for assistance.

Sending a Card

  • Where can I get a Lovepop card today?

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    Need a card right away? We hear you, and may be closer than you think!

    On our mission to deliver over one billion magical moments, we’re making Lovepop available everywhere. In addition to our own brand brick and mortar stores and kiosks, we also work with hundreds of retailers across the country to bring the magic a little closer to you.

    Use our store locator to find a Lovepop retailer near you!

  • What can I do if my favorite design is out of stock?

    We offer over 400 different designs to celebrate every individual, relationship, and occasion. However, popular cards can sell out quickly. To avoid missing out, make sure you subscribe to our mailing list to stay in the know about our latest designs and exclusive offers. 

    The good news is that we are constantly restocking popular cards and designing new favorites. Keep checking back to see if we have more inventory available!

    Also, be on the lookout for our new 'in-stock notification' feature listed on some of our most popular designs. Simply enter your email address and you'll receive an email notification once this card is back in stock. This convenient feature does not reserve or guarantee you inventory, so you'll want to move quickly and place your order when notified.

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    You can also check out The Vault for classic designs that are being retired, and snag a great deal on cards that have limited stock available.

  • What is a "special order" item and how is it different?

    We're always adding new designs to our portfolio and some of our most popular items can sell out quickly. To help improve your shopping experience, you now have the option to place a “special order” for select designs, even if we do not have that particular item in stock.  

    If the “special order” feature is available on your desired item, it will appear as a banner message with an estimated ship date and a link to “Learn more.”

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    To place a "special order", simply add the item to your cart like you normally would when making a purchase. Your shopping cart will clearly mark the item as a "special order" and provide an estimated "Ship by" date.  Please note that the “personalized note” option is currently not available on “special order” items.

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    Once the item is added to your cart, you can continue shopping and/or proceed to checkout as usual.  The "special order" item will ship separately from other items in your order on or by the "Ship by" date via the shipping option selected at checkout.  

    The “special order” feature is currently only available on select items as indicated.  If you have additional questions regarding out-of-stock items please visit our "What can I do if my favorite design is out of stock?" article.

  • What postage should I use to send a Lovepop card?

    Shipping rates will vary depending upon the carrier you choose to use. If you’re using the U.S. Postal Service (USPS), we recommend the following postage:

    • Classic card (5" x 7"): 2 stamps (Most Common)
    • Gift Card Holder (5” x 3”): 1 stamp
    • Notecard (3.75” x 5.125"): 1 stamp
    • Lovepop Play (5” x 3”): 1 stamp
    • Stickerpop (5” x 3”): 1 stamp
    • Flower Bouquet (12” x 15”): varies - refer below
    • Seasonal Decor (sizes varies): varies - refer below

    Lovepop Flowers, our larger-form standalone bouquets, come packaged in a protective paper envelope. For shipping, we recommend placing the envelope inside of a  12" x 15" mailer to ensure it arrives safely to your recipient.

    You can find these at your local post office or shipping store, or order them free of charge online from USPS. These bouquets weigh approximately 6+ ounces, but please visit your local post office or shipping store for exact shipping and pricing options.

    Similar to Lovepop Flowers, our holiday and seasonal decor centerpieces also come packaged in a protective paper envelope and vary in size and weight. Please refer to the item's product page for specific measurements. For shipping, we also recommend placing the envelope in an appropriately sized mailer and visiting your local shipping center for exact shipping and pricing options.

     

  • How can I schedule an item to arrive in the future?

    You sound like a proactive individual! (We’re hiring by the way…) If you’re ahead of the game and have included our personalized note service for $5, you can choose to schedule your product for future delivery. Please note that scheduled items can arrive up to 3-days ahead of the selected date, as we want to make certain your surprise arrives in time for the special occasion.

    We do our best to ensure that your card arrives on time, however, we cannot guarantee delivery on a specific date due to possible delays with USPS. All cards with our add-on personalized note service also include tracking so that you can see the estimated delivery.

    To schedule a future delivery:

    1. When you find the perfect Lovepop, choose the “Personalized Note” option and click the “Personalize” button.
    2. Personalize your note, add an optional photo, and then click “Preview Note”.
    3. Confirm your personalization, then click “Schedule Delivery”. 
    4. Enter the recipient’s address, then choose the date you need the Lovepop delivery to arrive by. Note that if your delivery date is fewer than 7 days in the future, you’ll need to choose to send your card immediately in order to ensure it arrives on time. 
    5. Click “Add to Cart” and continue to shop for any additional products you want to add to your order. Any other upcoming occasions?

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    Note: You must choose the Personalized Note option to schedule a delivery. A scheduled delivery is included in the $5 personalization fee.

  • What does a delivered card look like? How will my order arrive?

    All Lovepop card orders come in a brown Lovepop branded mailer. If you’re sending the card directly to your recipient, don’t worry - we don’t include a packing slip or any billing information in the order.

    If your online order included a personalized 'Send a Surprise' note, it will be custom printed and hand-inserted inside the card for the perfect presentation!

    Environmentally-friendly packaging? You betcha.

    Every Lovepop branded card, envelope, and the paper insert is 100% recyclable. 

    The plastic sleeve that each Lovepop comes packaged in is made out of a #4 or #5 resin identification code plastic, which can be recycled at most recycling facilities. If you’d like to recycle our packaging, please find a recycling center location near you.

    Read more about our commitment to sustainability in our Arbor Day Foundation partnership announcement. 

Personalizing a Card

  • What is a personalized note?

    All standard Lovepop cards and bouquets come with a blank notecard that you can personalize at home with a message for your recipient before mailing. By default, our products do not include your printed name or sender details within the card or item.

    To personalize your card, we offer a feature that allows you to add a custom message, sender details, and add a photo to your card for an additional $5!  Simply select to add a "Personalized note" and use our easy to use editing window to create the perfect message.

    Your personalized note will be printed, hand-inserted into your Lovepop card, and carefully packaged before being sent to your recipient. All cards with a personalized note ship with free ground shipping and typically arrive within 3-8 business days.

    And with the option to schedule your delivery, you’ll always get the perfect surprise to that special someone right on time. Never miss a birthday, anniversary, holiday, or any occasion in between.

    To see a beautiful example of a completed personalized note, please view this article.

    Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.

  • What products is the personalized note available on?

    We currently offer our personalized note service on most of our 5x7 pop-up greeting cards. Unfortunately, we are not able to offer this service on our card packs, notecards, retired/vault cards, decor, or specialty items.

    All products that are eligible for a personalized note will have the “Personalized note” option displayed on the product page as shown in this article.

    Note: To allow you to personalize your card at home before mailing it to your recipient, Lovepop cards and products do not include your name or sender details.  If you are shipping the item directly to your recipient, a $5 personalized note must be added for your recipient to know who sent them their card upon receipt.

  • How can I add a personalized note?

    To learn more about what our 'Send a Surprise' personalized note service is please click here.

    Follow these simple instructions to add a personalized note to your card:

    1. Select the card you want to send. 
    2. Select the “Personalized note” option.
    3. Click the red “Personalize” button as shown below.
    4. Write your message in the space provided. Use the rich text editor available to select from a variety of fonts and colors to make your note extra special. When you’re happy with your note, click “Preview Note.”
      Optional: Add a photo to your personalized card by clicking Upload Photo. 
    5. Confirm that you’ve reviewed your personalized note for any errors, then click “Schedule Delivery.
    6. Enter the delivery address. This can be your recipient’s address, or your own address if you’d prefer to manage delivery.
    7. Choose your delivery date. You have the option to send immediately, or schedule delivery for a date in the future. All cards with a personalized note ship with free ground shipping and typically take 3-8 business days to arrive.

    Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.

    Also, to maintain your privacy we are unable to receive photos through email to upload an image on your behalf.  However, we are happy to walk you through the process if you need assistance.


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  • How do I add a photo to my personalized note?

     

    If you’re sending a card directly to your recipient, adding a personalized note is a special touch to show how much you care. And because a picture can say a thousand words, we give you the option to add a photo to your personalized note as well.  

     

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    Note: Adding a photo is part of our add-on $5 personalized note service and includes your printed message and free ground shipping.  You can review additional details about adding a personalized note by clicking here.

    To add a photo to your personalized note:

    1. Select the card you want to send. 
    2. Select the “Personalized note” option.
    3. Click the red “Personalize” button.
    4. Click “Upload Photo” and choose a picture from your computer in the window that pops open. For best results, choose a photo that: 
      • Looks great in a square shape (You’ll be able to crop it on the next screen).
      • Is smaller than 10MB
      • Is a .jpg, .jpeg, .svg, .gif, .tiff or .png. file format
    5. Rotate and crop your photo. You can click and drag your picture to reposition it as needed. Once you’re happy with it, click the red “Crop and Save” button. 
    6. Write your message in the space provided. Use the rich text editor available to select from a variety of fonts and colors to make your note extra special. When you’re happy with your note, click “Preview Note” (adding a photo will reduce the amount of space available for text).
    7. Confirm that you’ve reviewed your personalized note for any errors, then click “Schedule Delivery”
    8. Enter the delivery address. This can be your recipient’s address, or your own address if you’d prefer to manage delivery. 
    9. Choose your delivery date. You have the option to send immediately, or schedule delivery for a date in the future. All cards with a personalized note ship with free ground shipping and typically take 3-8 business days to arrive.

    Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.

    Also, to maintain your privacy we are unable to receive photos through email to upload an image on your behalf.  However, we are happy to walk you through the process if you need assistance.

Billing and Payments

  • What payment methods do you accept?

    In addition to accepting most major credit and debit cards (including Visa, Discover, MasterCard, and American Express), we also accept PayPal and Amazon Pay for orders placed on our site. You will be given the option to select your preferred payment method during checkout. At this time we do not accept e-checks.

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    Additionally, we take your consumer and financial privacy seriously. Lovepop uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.

    If you have additional questions in regards to how we use your information, please visit our Privacy Policy.

  • Where is my refund?

    If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment.  Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account.

    Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted.

    If you're expecting a refund from a previously returned item, please visit our "What is your Return Policy" article for additional details.  Please allow for additional processing time for a refund from a recent return.

Returns & Replacements

  • What is your Return Policy?

    If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase.  Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).

    If we're unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our Lovepop Returns Center.

    Once received, our team will inspect and process your return within 14-21 business days.  We will email and notify you once your return and refund have been successfully processed. Your refund will automatically post to the original form of payment and can take 5-7 business days to appear.

    On the rare occasion that something has gone wrong and your order contains damaged items, please visit our "What should I do if my order arrived damaged?" article.

    Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

  • Where do I send my return?

    Please visit our "What is your Return Policy?" article for important return instructions and details before sending us your returnable items.

    Items purchased from Lovepopcards.com may be sent to:

    Lovepop Returns
    705 Pleasant Street
    Lee, Massachusetts 01238

    Don't forget - if something hasn't gone right or there's an issue with your item or order, please contact our Customer Happiness Team prior to sending us your return.  There just might be solutions available that we can go over with you to save you time and effort.

    Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

  • What should I do if my order arrived damaged?

    Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!

    Our Lovepop Customer Happiness Team is here to assist you in processing a replacement or refund for your damaged items.  Please contact us directly by 'Submitting a Request.'

    Kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Happiness team members will contact you.

    Note: If you have an urgent special occasion around the corner, please call our Customer Happiness Team for immediate assistance.

Shipping & Tracking

  • How do I track my order?

    If you’ve selected a shipping method that includes tracking services, you can easily see where your package is located during its trip to you by following these steps:

    • If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by logging in here
    • Locate your Lovepop order number and shipping confirmation email received from 'orderconfirmation@lovepopcards.com' if you provided a valid email address when you placed your order (we highly recommend this). Also, your email privacy settings may send these important order details to your spam, blocked, and trash folders.  We recommend that you add 'Lovepopcards.com' to your approved contact list.
    • If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships. Click on the 'Track Your Order' button to be directed to your order's unique tracking details.
    • Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.

    Note: if you’ve ordered multiple items, you may see multiple tracking numbers for your order. Don't worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you’re still waiting for part of your order, this might be why!

    If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.

     

  • What shipping options do you offer?

     

    We currently offer shipping through our FedEx and United States Postal Service (USPS) carrier partners.

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    On U.S. orders we currently offer (3) shipping options:

    • USPS standard shipping (Free), typically arrives in 3-8 business days 
    • Expedited shipping ($15), typically arrives in 2-business days 
    • Overnight shipping ($25), typically arrives in 1-business day

    Shipping internationally? Please visit our "Do you ship internationally?" article to view shipping details and to see which country's we currently ship to.

    Note: Shipping timelines can be affected by high volumes of orders, seasonal demand, and carrier delays due to events such as COVID19. Please consider these delays when placing your order as we are unable to guarantee a specific delivery date during these periods.

  • Do you ship to PO Boxes and Military bases?

    Yes, we do!

    In addition, our USPS Expedited shipping option may also be available as well for these types of addresses. Our FedEx expedited shipping options, however, do not ship to PO Boxes or APO/FPO/DPO military addresses.

    To ensure delivery to an APO/FPO/DPO, don't forget to include the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Do not include the destination country or city to avoid mishandled sorting of the package.

    Also, USPS has discontinued the ability to ship or mail a package sent to "Any Service Member."

    Note: For military APO/FPO/DPO addresses, please allow additional shipping times as these orders must make their way through the military's distribution system once transferred from USPS.  

    For important details on shipping to APO/FPO/DPO addresses, please visit https://www.usps.com/ship/apo-fpo-dpo.htm.

  • Do you ship internationally?

    Absolutely! We currently ship to a limited number of international locations, including:

    • Australia
    • Canada
    • France
    • Germany
    • Ireland
    • Japan
    • Mexico
    • Switzerland
    • United Kingdom

    We offer standard shipping on all international orders, using a combination of FedEx and local carriers. Delivery time is typically 7-10 business days, however on rare occasions, some locations may take a few weeks for delivery due to delays at Customs.

    Due to licensing restrictions, many of our officially licensed exclusive 'pop culture' designs (i.e. Marvel, Disney, etc.) are not available for sale outside of the United States and its territories. Our website will let you know during checkout if a design is unable to be sent to a restricted region.

    Note: Shipping timelines can be affected by high volumes of orders, seasonal demand, and carrier delays due to events such as COVID19. Please consider these delays when placing your order as we are unable to guarantee a specific delivery date for international orders.

  • What is Pitney Bowes? What is TrakPak?

    Pitney Bowes and TrakPak are third-party providers who provide tracking services on some of our shipments when other tracking methods may not be available.

    To access these tracking services, click on the 'Track Your Order' button in your shipment confirmation email. You’ll be automatically directed to the unique shipment tracking page for your order.

    All orders are shipped via USPS or FedEx depending on the destination and shipping option selected. For additional details, please visit our "How do I track my order?" article.

  • Where does my order ship from?

    All Lovepop orders placed on our website are picked, packed, and shipped from the United States. We operate two distribution and fulfillment centers located in Massachusetts and California. 

    This allows us to process and deliver your order as quickly as possible, and orders (including partial or split shipments) may be fulfilled from either location.

Subscriptions

  • What is the Lovepop Monthly subscription program?

    Lovepop Monthly is our exclusive subscription service that delivers your choice of Lovepop product (bouquets, cards, or card packs) to your mailbox each month. We choose a new product to feature each month, so you’ll always have a magical surprise on-hand whenever you need it, no matter what the occasion.

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    Why sign up and what do I get? 

    Besides the obvious benefit of receiving happy mail every month, Lovepop Monthly subscriptions also offer a range of other benefits: 

    • Save up to $15 each month, depending on your plan type. There are currently three subscription plans: 
      • Flower Bouquet-of-the-Month: (1) bouquet every month @ $19 per month - Save $5
      • Card-of-the-Month: (1) card every month @ $10 per month - Save $3
      • Pack-of-the-Month: (3) cards every month @ $24 per month - Save $15
    • Get free shipping on your subscription (within the contiguous 48 United States.)
    • Save time shopping for occasions. With Lovepop Monthly, you’ll always be ready to celebrate. 

    To subscribe, and to see upcoming products for the next month, visit our Subscription page.

    Note: The items and designs in your Lovepop Monthly subscription are specific to the subscription plan and theme you selected - At this time there is no option to request a specific card design, request substitutions, or determine the exact designs you will receive each month.

  • How do I make changes to or cancel my Lovepop Monthly subscription?

    Please login to your account to make changes to your Lovepop Monthly subscription details.

    If you have forgotten your password, simply click 'Forgot your password' and you’ll receive an email with instructions to reset your password and log into your account. 

    Once you’ve logged into your Lovepop Monthly account, click ‘Subscriptions’ on the left side of the page to view all existing subscriptions.

    From here, you can: 

    • Update your plan
    • Select your theme
    • Update your shipping and billing details
    • Pause, cancel or restart your monthly subscription

    Note: For your security, Lovepop Monthly credit card and billing details may only be updated by the account holder through your Lovepop customer account, or by calling the Lovepop Customer Happiness Team

    Please do not share your credit card or payment details through email or our 'Submit a Request' option.

  • When will my Lovepop Monthly order be delivered?

    Lovepop Monthly subscription orders are shipped within 2-3 business days after your billing date, once payment has been successfully processed.  Lovepop Monthly orders are sent using USPS standard shipping and typically arrive in 3-8 business days after processing.  

    Customers will receive our standard order and shipping confirmation emails from 'orderconfirmation@lovepopcards.com' when their subscription order is processed.  To view your order status, tracking details, or to update or change your Lovepop Monthly subscription please log in to your subscription account here.

    To learn more about our shipping and tracking statuses and details, please visit our "How do I track my order?" article.

  • When is my Lovepop Monthly subscription billing date?

    Each Lovepop Monthly subscription operates on its own billing and shipping cycle, based on the day you signed up. For example, if you enrolled in a recurring monthly subscription on the 17th of the month, you would be billed each month on the 17th.

    To see your billing date or to update your Lovepop Monthly subscription, please log in to your Lovepop Monthly account here

Special Promotions

  • Do you offer any discounts?

    Yes, and we’re so glad you asked! We have three ways to save on your Lovepop order: 

    1. Enter The Vault to shop our classic retired designs available for purchase at a discounted price until they are sold out. Most are available for $7! 
    2. Shop our 5 for $50 promotion to purchase cards for $10 each when adding 5 or more eligible cards to your shopping cart.
    3. Check out our specially curated 3, 5, 7, and 12 packs with savings up to $50 per pack. Shop card packs here.
    4. Placing a large or bulk order? Check out our bulk order discounts here.
    5. Receive exclusive promotions and offers by subscribing to our email newsletter at the bottom of our homepage or follow us on Facebook, Instagram, and Twitter for exclusive promotions and offers for our followers.

    Note: Promotions and discount codes cannot be combined with any other offer. Exclusively licensed 'pop-culture' cards and some products may not be eligible for discount pricing (i.e. Flower Bouquets, note cards, etc).

    If you have questions or need any help with a discount code or promotion, please contact our Customer Happiness Team by selecting 'Submit a Request' below or visiting our contact us article

  • How does the 5 for $50 promotion work?

    We offer a mix and match promotion where any 5 or more eligible cards are $10 each! Add five eligible cards to your cart to have the discount automatically applied in your shopping cart - no code needed.

    Browse all eligible cards here 

    We also offer several curated 3, 5, 7, and 12 packs with savings up to $50. Shop card packs here.

    Note: This promotion cannot be combined with any other offers. Cards in our exclusively licensed 'pop-culture' collection, note cards, Stickerpops, and Lovepop Bouquets will count towards your five cards but unfortunately aren't eligible for the promotion.

    The discount pricing will only be applied to the eligible cards in your cart, as shown below. 

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  • What is The Vault?

    With over 400 designs and more coming each month, we made the decision to begin retiring some of our iconic and classic designs.

    In July 2019, we created The Vault, where retired designs are available for purchase at a discounted price until they are sold out. Most are available for $7. We regularly add cards to The Vault to help us make space for the awesome new designs we’re adding to our portfolio. 

    Sign up to receive our email newsletter at the bottom of our homepage to be notified of new additions to The Vault throughout the year. Also, don't forget to follow us on Facebook, Instagram, and Twitter for exclusive promotions and offers for our followers.
    Note: Designs in The Vault are not eligible for personalization.

  • Do you offer any large or bulk order discounts?

    We do! Bulk pricing starts at 20 cards and the more cards you order, the lower the cost per card. To receive bulk pricing on eligible cards:

    1. Browse through the Lovepop collections and add the cards you’d like to purchase to the cart. 
    2. When you’re ready to check out, click the cart icon on the top right, and then click “Checkout”.
    3. On the next screen, click “Have a gift card or promo code?
    4. Enter the correct promo code for the number of cards you’re ordering and click Apply. 

    Here are the bulk pricing tiers and promo codes currently available:

    1. For 20-49 cards ($9/card), use promo code: LP-Bulk20
    2. For 50-249 cards ($8/card), use promo code: LP-Bulk50
    3. For 250 cards or more ($7/card), use promo code: LP-Bulk250

    Note: Promotions and discount codes cannot be combined with other offers. Exclusively licensed 'pop-culture' cards and other product designs (i.e. Flower Bouquets, centerpieces, etc) are not currently eligible for bulk pricing discounts.

Wholesale Retail Partners

  • What is a Wholesale Retail Partner?

    On occasion, our company will choose to partner with an existing retailer to resell Lovepop merchandise.  These authorized resellers have physical storefront locations and are located in various cities throughout the United States.

    There just might be an authorized reseller near you! Check out our "Where can I get a Lovepop card today?" article for a link to our Lovepop store locator.

  • How can my store become an authorized Wholesale Retail Partner?

    Independent store owners and retailers who are interested in selling Lovepop merchandise in their storefront may submit an application to our Lovepop Wholesale Retail Partner Team.

    Applications submitted will be reviewed, and if we think you'll be a great fit and meet our requirements, a team member will contact you in 7-10 business days.

    Current minimum requirements include:

    • Physical retail space and storefront
    • The store and retail location must be located in the Continental U.S.
    • Wholesale inventory and invoices must be paid with a major credit card, and a valid credit card must be maintained on file for the life of the account
    • For sales tax exemption requests - a State or Federal issued 'Certificate of Exemption' must be received, reviewed, and on file before an initial order can be placed

    If you're ready to submit your application, please "get started here" or visit our Lovepop Wholesale page for additional details and information.

    Note: Some exclusively licensed and specialty merchandise and designs may not be available for resale.

  • Can I sell Lovepop merchandise online?

    Only approved and authorized Wholesale Retail Partners may sell some Lovepop merchandise online within their approved wholesaler website. Lovepop products may not be sold through online marketplaces like eBay, Amazon, Etsy, Ratuken, Walmart, or any other affiliate marketplace. Additional MSRP and online sales requirements also apply.

    Unfortunately, private consumers and unauthorized entities and resellers may not sell or feature Lovepop products or merchandise. U.S. Trademark, copyright, and patent restrictions apply and can be reviewed within our Terms of Service policy.

    If you're interested in becoming a Lovepop Wholesale Retail Partner please visit our "How can my store become an authorized Wholesale Retail Partner?" article and submit your application, or visit Lovepop Wholesale page for additional details and information.

  • How can I process an RMA return or exchange?

    If you are an existing Wholesale Retail Partner and are needing to complete an RMA return or exchange, please visit www.Lovepopcards.com/rma and complete the RMA/exchange request form. 

    You can also review our exchange details by reviewing our Lovepop Exchange Policy

    If you have additional questions or need additional support, please visit our Lovepop Wholesale page or contact our Wholesale Retail Partner Team for assistance.

  • How can I contact the Wholesale Retail Partner Team if I am an existing authorized reseller?

    As one of our Wholesale Retail Partners, we want to ensure you have as many tools and resources available at your disposal.  If our Lovepop Wholesale Retail Partner page didn't quite do the trick, please feel free to contact our Wholesale Retail Partner Team:

    • Hours of Operation: M-F, 8 AM-5 PM, EST
    • Phone: (888) 687-9589 - Option #2

    You may also choose to send us a message by 'Submitting a Request' directly to our Wholesale Retail Partner Team. To help expedite your request, please be sure to include as much detailed information as possible, including:

    • First and last name
    • Business name
    • Your email address associated with your account
    • Contact phone number
    • Description of your issue. 

    A member of our Wholesale Retail Partner Team will strive to contact you within 1-business day. 

    Please keep in mind that delays may exist during peak seasonal periods (ex. Holidays, Valentine's, high demand periods, etc), but we'll do everything we can to reply to your request as soon as possible.

About Us

  • #LovepopMoment Contest

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    The #LovepopMoment contest dates are 2/1/21 - 2/14/21.  For official contest rules please visit here.

  • Story of Lovepop

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    Lovepop is on a mission to create one billion magical moments with an imagination meets engineering approach to designing incredible pop-up cards, gifts, and decor.

    Our founders Wombi Rose and John Wise became best friends at Webb Institute training to become naval architects. On a Harvard Business School trip to Vietnam, Wombi and John discovered the incredible paper art form of kirigami and were inspired. The duo took their engineering background and combined this ancient art with the slice form structure used in ship design to develop Slicegami™, and Lovepop was born.  

    From intricate decorations and flower bouquets to shareable cards and stationery, Lovepop’s handcrafted pop-up products make it easy to celebrate every holiday, milestone, and occasion in meaningful and memorable ways. 

    Available online, at retail locations across the U.S., and via thousands of third party retailers, our products create a memorable, shared connection between giver and receiver - a meaningful, beautiful, unexpected, or seemingly impossible experience. That’s a magical moment.

    Since earning an investment from Kevin "Mr. Wonderful" O'Leary on ABC's "Shark Tank" in 2015, Lovepop has created hundreds of unique designs to help make every occasion magical - whether it’s a birthday, holiday, anniversary, or any milestone for someone you love.

    Click here to check out our latest updates and discover more about Lovepop. 

  • Where are Lovepop products made and sourced from?

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    We conceptualize, design, and handcraft each of our Lovepop cards in our Boston, MA, and Vietnam facilities. Our co-founders, John and Wombi, chose to plant roots in both Boston, where they had gone to business school, and in Vietnam, where they first discovered the fine art of slice form, kirigami.

    We only use premium high-quality paper, before each item is individually cut, hand-assembled, and inspected for quality.  Unlike traditional greeting cards and similar items, one Lovepop design and product can take several months to design and engineer alone.

  • Do you offer donations to charitable organizations?

    With Lovepop's mission to create one billion magical moments, we know giving back to the community, creating meaningful connections, and inspiring people to do more for others is needed now more than ever. We’re happy to donate our products to qualified organizations that make a positive impact on the world through our giving program.

    Lovepop’s donations are offered to organizations that support one of our three charitable focus areas that align with our core company values, the interests of our customers, employees, and founders:

    1) Sustainability and the environment 🌳 

    2) Healthcare and compassion ❤️

    3) STEAM education 💡

    Additionally, as a global brand and to comply with our core company values, we, unfortunately, do not offer donations to the following types of organizations/entities:

    • Political parties, associations, and representatives of advocacy groups
    • Organizations that discriminate by race, creed, gender, sexual orientation, age, religion, or national origin, disability, or veteran status
    • Religious organizations, churches, and programs that are purely denominational in purpose
    • Research projects
    • Individuals

    We follow IRS tax guidelines for all of our product donations, and organizations approved to receive a donation must be a registered 501(c) (3) nonprofit/charitable organization. Additionally, a current copy of the organization's Tax Exempt Certificate is required.  If a donation is approved and provided, we kindly ask that a donor acknowledgment letter or receipt be provided.

    Donation requests are reviewed on a periodic basis and we recommend submitting your request 3-months prior to your fundraising event or occasion. Due to the high volume of requests that we receive, our team is unable to reply to or provide updates to requests previously submitted.

    If you meet the above criteria and would like to submit a donation request, please complete our official Donation Request Form here.

    If your donation request has been approved, someone from our Donation Request Team will contact you with specific donation details.

     

     

  • Lovepop and Personal Protective Equipment (PPE)

    What does a greeting card company have to do with medical equipment?

    While it’s true that a Lovepop card does not look much like an ANSI Class III medical gown or for that matter anything like a barrier face shield, the efforts to design, engineer, and manufacture it are much the same.

    When the governors of both New York and Massachusetts put out their calls for help, we recognized our duty to assist. Read the full story of how Lovepop pivoted from card design to producing Personal Protective Equipment.

    Though we no longer design, produce or sell Personal Protective Equipment, it was a responsibility and honor that we know made a difference in the lives of frontline workers, patients, and those impacted by the COVID19 pandemic.



Contact Us

  • How can I contact Customer Support?

    *Note: We are currently experiencing higher than expected call and email volumes due to seasonal demand and courier performance issues associated with COVID19.  We are working closely with our shipping partners for updates, and our team is working diligently to respond to your requests.

    To avoid further delays, please avoid submitting multiple emails or web-form inquiries for the same issue. If you have an urgent request, please contact us by phone at (888)-687-9589 during normal business hours.

    We appreciate your patience and understanding at this time.

    ------------------------------

    We care about your experience and want to ensure all of your questions and issues are resolved as quickly as possible.  If our Lovepop Happiness Help Center didn't quite do the trick, please feel free to contact our dedicated Happiness Team for all of your customer support needs:

    Note: If you attempting to edit or cancel an order that was recently placed on our site, please call us directly.  Orders cannot be changed once the 30-minute ordering window has passed. You can also review our articles on how to cancel and how to edit a recent order.

     To help expedite your request, please be sure to include as much detailed information as possible, including:

    • First and last name
    • Your email address associated with your account and order
    • Contact phone number
    • Description of your issue. 

    A member of our Customer Happiness Team will strive to contact you within 3-business days.  

Have more questions?

Submit a request