If you’ve selected a shipping method that includes tracking services, you can easily see where your package is located during its trip to you by following these steps:
- If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by logging in here.
- Locate your Lovepop order number and shipping confirmation email received from 'firstname.lastname@example.org' if you provided a valid email address when you placed your order (we highly recommend this). Also, your email privacy settings may send these important order details to your spam, blocked, and trash folders. We recommend that you add 'Lovepopcards.com' to your approved contact list.
- If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships. Click on the 'Track Your Order' button to be directed to your order's unique tracking details.
- Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.
Note: if you’ve ordered multiple items, you may see multiple tracking numbers for your order. Don't worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you’re still waiting for part of your order, this might be why!
If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.