Why does the shipping address appear as the billing address on my order?

Article author
Keoni L.
  • Updated

When you ship a card directly to your recipient, you might see two addresses when reviewing the order confirmation. The shipping address for your recipient and the billing address associated with your payment method may appear transposed. This can be a little confusing, but don’t worry!

As long as you’ve received an Order Confirmed email, the order was processed without any payment-related problems, and you're order will ship to your recipient with no issues.

Also, we don't share any of the billing or pricing information with the recipient, so the only thing they'll receive is the Lovepop product itself.  Orders do not include any type of pack slip or invoice.

If you still have questions or would prefer to confirm your order details, please contact our Customer Happiness Team for assistance.

Was this article helpful?

47 out of 58 found this helpful

Have more questions? Submit a request